What is an example of a referral script?

• A. Offering a discount for future visits
• B. Asking for feedback at the end of a service
• C. Requesting help with passing out business cards
• D. Giving a complimentary product sample

Answer: (C)

A referral script is a structured way to encourage current clients or customers to refer new clients or customers to a business. In this context, requesting help with passing out business cards serves as a direct approach to involve customers in spreading the word about the business. This kind of script emphasizes the importance of personal connections and the role of satisfied customers in generating new business through referrals. It demonstrates a proactive strategy where the existing customer is engaged in helping to grow the business, thereby increasing the likelihood of new referrals.

The other options focus on different aspects of customer service or retention rather than encouraging referrals. Offering discounts or giving complimentary product samples pertains to customer incentives and promotions, while asking for feedback is valuable for improving services but does not directly relate to generating referrals.